All utility services in Dubai are managed by a single provider, the state-owned Dubai Electricity and Water Authority, or DEWA. Read on to learn how you can pay for utilities: from Auto Pay to visiting customer centres.
DEWA prioritises fast and friendly customer service. DEWA uses a range of advanced technologies in its work, thereby affecting the number of payment options. In the past customers would have to go to a bank to pay for utilities. Now they can pay from home using a smartphone or computer. We will consider the different options for paying your DEWA bills in Dubai.
DEWA Website
You can pay all the utility bills on the DEWA website. You will just have to register your account first. You can use a credit or debit card, as well as Noqodi, a direct debit service.
DEWA Smart App
You can download the DEWA Smart App from the App Store or Google Play. There are several ways in which you can pay for your bills through the app: by credit or debit card, Apple Pay, Noqodi, or Net Banking Dubai Now. You just need to sign up, enter your data, and pay for the services.
Photo: garetsvisual (Freepik)
EasyPay
EasyPay is a relatively new payment system that you can use to pay your DEWA bills. You need to get an EasyPay number on the company’s official website or the DEWA Smart App. To make payments, you will also need the contract account number.
It is very easy to check your DEWA accounts in the EasyPay app: the system shows the data uploaded over the past year.
Apple Pay
You can also pay your DEWA bills with Apple Pay using a credit or debit card.
Auto Pay
You can activate the Auto Pay option in DEWA App and Dubai Now App. In this case, the DEWA utility bill will be automatically debited from your bank account each month. You can set a limit on the debited amount in the app.
DEWA WhatsApp
WhatsApp is also an easy and fast way to pay your bills.
Dubai citizens use this messenger not only for texting and calls, but also to pay utility bills and monitor their consumption of electricity and water.
The DEWA WhatsApp service has been operating since 2019. Customers can contact the company’s employees on WhatsApp 24/7 for advice regarding electricity and water supplies.
A number of services are available on the DEWA WhatsApp account, for example:
- billing and payment,
- management of consumption,
- selection of the payment method,
- Auto Pay,
- tariff calculator,
- supply management,
- payment of invoices for a friend, and
- transaction history.
To contact DEWA via WhatsApp, you need to add 04 6019999 to your contact list and type Hello in WhatsApp chat. DEWA will send an automatic reply. Type in your account number and DEWA will send you a report or the total amount of your utility bills.
Etisalat Payment Machines
You can pay your DEWA bills in cash using Etisalat Payment machines, which can be found anywhere in the UAE.
Photo: asphotofamily (Freepik)
Noqodi Payment Service
Noqodi is used for the electronic payment of invoices through Dubai Pay. You can make DEWA utility payments in Noqodi:
- using the Noqodi e-wallet
- via Noqodi Net Banking (UAEPGS).
There is no limit on payments in the system; the user or their bank can set it.
Tayseer
Users can easily pay their bill on the Tayseer platform with an ID number. You create this reference number together with all relevant bank details. You can find these details on the DEWA app or on DEWA’s official website. You can pay through Emirates NBD terminals.
Banks
You can pay DEWA bills in bank offices in the UAE, via their official apps, or online. The following banks accept DEWA payments:
- Dubai First Bank
- Arab Bank
- Ajman Bank
- Citi Bank
- Abu Dhabi Commercial Bank
- Abu Dhabi Islamic Bank
- Emirates Islamic Bank
- Emirates NBD
- Commercial Bank of Dubai
- Dubai Islamic Bank
- Habib Bank AG Zurich
- HSBC Bank Middle East
- National bank of Umm Quwain
- First Abu Dhabi Bank
- National Bank of Fujairah
- Standard Chartered Bank
- Sharjah Islamic Bank
- Ras Al Khaimah Bank
- United Arab Bank
If you cannot pay the entire amount at once, you can pay in instalments. This payment method is available at Emirates Islamic Bank, Emirates NBD, Dubai Islamic Bank and Mashreq Bank.
Petrol Stations
You can pay your DEWA bills at an ENOC/EPPCO petrol station, but only in cash.
DEWA Customer Happiness Centres
Customers can pay DEWA bills at centres created specifically for customers. Cash and cheques are accepted at the following centres:
- Head Office Customer Happiness Centre,
- Future Customer Happiness Centre at Dubai Municipality — Al Twar Centre,
- Al Quoz Sustainable Building Customer Happiness Centre,
- Future Customer Happiness Centre — Ibn Battuta Mall (China Court), and
- Future Customer Happiness Centre — Burj Nahar.
Hatta Customer Happiness Centre only takes cash.
Check out the complete list of DEWA billing centres and customer centres on DEWA’s website.
You can contact the customer centre by phone and e-mail:
- +971-4-601-9999
- customercare@dewa.com
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In a Nutshell
It is quite easy to pay your DEWA bill. You can use WhatsApp, a customer centre or do it online, pav via bank websites or directly on DEWA’s official website. There are also options for Auto Pay and withdrawal limits. Just choose the method that you find most convenient.
Cover photo: jannoon028 (Freepik)
